From your first call to us, through to your phone system going live — here's exactly how it works and what to expect.
We start with a quick conversation — about your team, how calls currently flow, what's not working, and what you need. No technical knowledge required. We ask the questions, you answer them in plain English.
Once we know your setup, we build it. Our team configures your auto-attendant, sets up every extension, writes your call routing rules, records or uploads your greetings, and ports your number. You don't touch a thing.
We confirm everything is working, run a test call, and hand you over. From this point, your business has a professional phone system running in the background — routing calls correctly, recording messages, and making you look the part.
Your monthly fee includes ongoing management. Staff changes, new routing rules, updated greetings, or adding an extension — you contact us and we sort it. You never need to log into a phone system dashboard or learn any software.
Every plan includes the full feature set. The only difference between plans is the number of extensions. No locked-away features.
Professional recorded greeting. Callers press 1 for sales, 2 for accounts, 3 for support — you decide the menu. Plays 24/7.
Calls go to the right person or team based on time of day, day of week, staff availability, or department pressed.
Every voicemail arrives as an audio file in your inbox — with a written transcript on Business and Pro plans.
Use your business number from your mobile. Make and receive calls showing your business number — not your personal one.
Each team member gets their own extension. Transfer calls between staff exactly like an office phone system.
Every call recorded automatically. Review calls for training, compliance, or resolving disputes — all accessible via your dashboard.
Keep your existing business number. We handle the full port transfer with no downtime and no dropped calls.
No PBX dashboard to learn. No IT knowledge needed. We manage the system — you just use the phone.
Your system doesn't run itself and neither does your business. When something changes — we change with it. No ticket queues. No outsourced call centres.